We ship all orders through UPS Next Day Air.
For Next Day Air shipping, UPS will ship to your door overnight and you can expect to have your package delivered by 10:30 am the next day.
Once payment has been received, we will contact you via email to arrange for a delivery date of your discus. Once we agree on a delivery date, we’ll begin to condition your discus over the next 5 days to ensure your discus are ready for shipping. We ship Wednesday and Thursday for deliveries on Thursday and Friday. Questions or concerns regarding this process, please email me at gill@discusdirectonline.com and I will be more than happy to answer any questions or address any concerns you may have.
Arrive Alive Guarantee
We take exceptional care and pride in the health of our discus to include the high-level of standards we place on ourselves to provide you with the best packaging & delivery service possible. Therefore, if for any reason, your discus fish does not arrive alive, you may qualify for a 100% Arrive Alive Guarantee provided you comply with the restrictions below.
Our arrive alive guarantee will permit you to receive a store credit or replacement discus fish of the same strain and price (subject to availability) or choose a different discus for the same price (subject to availability). To qualify for the arrive alive guarantee, take a picture of the dead fish in its unopened original shipping bag within 2 hours of receiving the shipment.
Attach the picture of the dead discus within the same 2-hour block with your order number, your name and email me at gill@discusdirectonline.com. Upon receipt of your email, we will prepare your replacement or issue a store credit depending on your choice of reimbursement within 3 business days. Our arrive alive guarantee expires 12 hours after you have received your discus fish. At which time, Discus Direct LLC relinquishes all responsibility.
1. You must receipt for your delivery on the first attempted delivery, this includes Airport to Airport and hold for pickup.
2. Your photo of your dead fish must be date stamped within 2 hours of your receipted delivery.
3. We cannot honor those deliveries receipted for on a subsequent attempt other than the original delivery date.
**** Please read: Postage or freight is non-refundable and will not be honored on the claim request. ****
Acclimation
You’ve invested valuable time and money researching the habitat requirements of your new fish. Naturally, you want to protect this investment by executing a proper acclimation process once the fish arrive at your door. The purpose of acclimation is simple: the water that the fish are packaged in has different temperature and pH parameters than your aquarium. Tropical fish are very sensitive to even minor changes in these parameters, so proper acclimation is the key to ensuring their successful relocation.
There are two acclimation methods explained below, we recommend the Drip Method and wish to remind you the acclimation process should never be rushed. Also, remember to keep your aquarium lights off for at least four hours after the fish are introduced into the aquarium to help them further adjust. And do not feed your new fish for at least 24 hours after receiving them. They will beg you for food, but it is best for them not to eat for 1 day after they are placed in their new home.
Drop method
Drip Method
Important Facts
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