We ship all orders through UPS Next Day Air.
Once payment has been received, we will contact you via email to arrange for a delivery date of your discus. Once we agree on a delivery date, we’ll begin to condition your discus over the next 5 days to ensure your discus are ready for shipping. We ship Wednesday and Thursday for deliveries on Thursday and Friday. Questions or concerns regarding this process, please email me at firstname.lastname@example.org and I will be more than happy to answer any questions or address any concerns you may have.
We take exceptional care and pride in the health of our discus to include the high-level of standards we place on ourselves to provide you with the best packaging & delivery service possible. Therefore, if for any reason, your discus fish does not arrive alive, you may qualify for a 100% Arrive Alive Guarantee provided you comply with the restrictions below.
Attach the picture of the dead discus within the same 2-hour block with your order number, your name and email me at email@example.com. Upon receipt of your email, we will prepare your replacement or issue a store credit depending on your choice of reimbursement within 3 business days. Our arrive alive guarantee expires 12 hours after you have received your discus fish. At which time, Discus Direct LLC relinquishes all responsibility.
**** Please read: Postage or freight is non-refundable and will not be honored on the claim request. ****